With the improved UX/UI, customers find what they need faster. CFL's staff saw a reduction in calls for inquiries like "what's my coverage status?"
Flexibility
Financial reps enjoy a responsive website; they can bring tablets to client appointments and create online accounts on the spot, reducing paperwork and reducing bottlenecks.
CFL can confidently say they make insurance personal. A new Prayer Network allows users to post intentions and join nearly 143,000 CFL members in prayer. Intentions can be escalated to the Pope's Worldwide Prayer Network.
Kentico was chosen for its scalability. Catholic Financial Life's new website is just a piece of an even bigger digital marketing vision. HubSpot will flex to future efforts, like email marketing automation.
The inclusion of a Prayer Network engages Catholic Financial Life's community. We used form and API functionality to integrate Kentico with the Pope's Worldwide Prayer Network.
Lastly, Kentico's account functionality was utilized to create a secure client portal using two-factor authentication.